Virtual call center agents with a proven ability to drive sales

You need agents who drive sales. Simply put, we’re a conversion machine.

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Built-in elasticity + award-winning eLearning = unmatched scalability and ramp times.

With Liveops, our built-in elasticity means you can scale exponentially when you need to without overhead. Your media campaigns always have the support they need, and callers experience low hold times and are met with knowledgeable product representatives on the other end of the line.

With the Liveops national network of agents to drive sales and customer support from anywhere in the country and around the clock in every time zone, capacity comes with the flip of a switch.

Your campaigns always have elasticity, so callers connect quickly with knowledgeable and engaging virtual call center agents for direct response that are eager to represent your products, causes and events.

Direct Response sectors

Answer shoppers’ questions with agents who deeply understand your products. Liveops agents provide information and empowerment to your audience. Our agents are an easily accessible resource that customers go to for clarity.

Optimize inbound sales and order taking. Liveops agents are able to understand the needs of your customers and articulate how your products provide value.

Pay for the service your audiences use—don’t pay for when they don’t Without the constraints of a traditional call center environment, the Liveops model allows you to control your costs by aggressively scaling up or down based on volume, unplanned activity, and demand forecast changes. Agents provide services based on what’s available so they are able to flex up and down significantly depending on the needs of your customers.

Connect with customers on any device. Agents elasticity allows you to meet customers where they are. Omnichannel support options provide the ability to connect with customers on their terms.

Build loyal customers with agents who deeply understand your menu. Liveops direct response virtual call center agents are sources of knowledge who inform and empower decisions. Liveops agents bring clarity as the go-to, easily accessible resource.

Optimize inbound sales and order taking. Liveops agents have the technical and tactful skills to listen to your customers (and read between the lines) to anticipate their needs and articulate the value of the food you sell.

Pay for the service your audiences use. Not dead air. Without the constraints of a traditional call center environment, the Liveops model allows you to control your costs by aggressively scaling up or down based on volume, unplanned activity, and demand forecast changes. Agents provide services based on what’s available so they are able to flex up and down significantly depending on the needs of your customers.

Customer care that connects on any device. We are ready for your audiences from whichever channel they are on at the moment they decide to reach out. Meet buyers when and where they are through omnichannel support options with built-in agent elasticity.

Answer donor and volunteer questions with agents who deeply understand your cause. Our knowledgeable agents act as a resource to help your audiences better understand what they can do to make an impact.

Optimize inbound donations. The tactful and technical skills of our agents allow them to anticipate the needs of your callers and demonstrate the value of their contribution.

Pay for the service your audiences use. Not dead air. Without the constraints of a traditional call center environment, the Liveops model allows you to control your costs by aggressively scaling up or down based on volume, unplanned activity, and demand forecast changes. Agents provide services based on what’s available so they are able to flex up and down significantly depending on the needs of your customers.

Connect with your supporters on any device. Meet your audiences where they are via phone, chat, email or social media. Built-in elasticity allows agents to scale with demand on an omnichannel level.

A proven track record in direct response

Agents Deployed in 24hrs

350

Deployed 350 agents in under 24 hours in anticipation of a major event

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Volume & Performance Increase

13X

Went from 20,000 to 260,000 calls and increased conversion rate by 30%

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Exceeded Sales Per Call

120%

Agents increased sales per call by 50% exceeding goal by 20%.

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Elasticity meets exceptional shopper engagement

It’s a passion for products and service-oriented mentality driving our agents to deliver a customer-centric experience. The cream of the crop is drawn to us thanks to our ability to provide an outstanding work experience.

How do we do it?

UNMATCHED SCALABILITY, TRUE TO YOUR BRAND

When call volume hits, seamlessly scale for seasonal or unexpected spikes, maximizing service levels and minimizing queue times.
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INCREASED AGENT SPEED TO PROFICIENCY

Customized eLearning increases speed to proficiency by 40% compared with traditional classroom learning. Our process ensures agents are equipped with the right product knowledge to answer callers' questions.
Learn more about our award-winning eLearning:

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A FLEXIBLE MODEL ATTRACTS EXCELLENT AGENTS

Liveops receives hundreds of thousands of agent applications each year. Our virtual model allows us to find, attract, and retain the largest, most diverse workforce of customer service agents.
Learn more about talent trends:

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Think beyond the traditional call center.
Build a workforce of top agent talent.

It turns out, workforce trends and customer satisfaction are more connected than you might expect. Our always-growing agent workforce isn’t limited by office space, commute times or 40-hour work weeks. Instead it’s optimized for skills and experience.

What does top talent look like?

Liveops isn’t for entry-level. Our virtual flex model attracts agents with three times as many working years as an employee at a traditional call center.

Liveops flexworker
Traditional call center
15+
<5

How experienced are agents? (years)

Liveops is built for agents to last. While traditional call centers report high turnover, Liveops agents report high satisfaction and many choose to do business with Liveops for years if not decades.

Liveops flexworker
Traditional call center
5+
<1

How long do agents last? (years)

Direct response contact center resources