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Be available rain or shine with flexible, secure virtual contact center solutions for utility companies.

Your services power the needs of thousands or even millions of individual and business customers. With Liveops, you can be available to answer questions or address outages at any time without adding unnecessary overhead.

Our network of talented, agile, independent agents provides elasticity and scale for the planned and unplanned peaks and surges that both regulated and unregulated energy, water and gas utilities encounter. With Liveops on your side, you’ll be ready for anything, including changes in weather patterns, billing cycles/high bill seasons, intra-day/intra-week fluctuations, and the day-to-day nature of keeping residences and businesses humming.

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Build trust with your customers.

From day-to-day questions to outages and billing issues, customer frustration can be high. But with empathy-driven support agents, your customers will be left with a positive impression of your brand thanks to the patience and understanding of their customer support experience.

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Be responsive.

Utility issues can range from inconvenient to life-threatening. Liveops agents have the tactful skills to remain calm with distressed customers, ensuring they take the appropriate steps for their safety. Through award-winning, customized e-learning and a depth of life experience, Liveops agents have the proven ability to clearly articulate solutions and educate customers about your services and options, day or night.

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Flex when you need it.

From hurricanes to pandemics, our on-demand workforce is available when you need it most. Available across all US time zones, our virtual agents can meet the needs of your customers no matter the location or the time of day. For regulated utilities, our pay-per-use model makes it even easier for you to scale up to meet mandated response requirements.

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Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership.
GM Regional Customer Care Operations, major utility
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We've been partnering with Liveops since 2010 for all our inbound needs. Their consistency, professionalism and customer service are unparalleled in the industry.
Account Manager, media company
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Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. I trust them and look forward to more cooperation and partnership in the future.“
Director of Customer Care, healthcare organization

Helpful resources and insights

Virtual customer service solutions that stand out

We’ve got the experience, the knowledge, the agents and the solutions to give your enterprise business a competitive advantage where it matters—customer loyalty.

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Why Virtual Flex matters

Virtual Flex is more than just a call center model. It’s our approach to providing the most exceptional customer service agents a business can find. By attracting only the most motivated, passionate agents, we can give you flexible, scalable, quality customer service solutions that fit your needs, budgets and goals.

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All channels, all situations

Liveops builds virtual call center solutions for enterprises who need to solve two of the biggest challenges in customer service: omnichannel communication and disaster recovery. Learn more about our solutions and how we can preserve brand loyalty during the expected and the unexpected.

Omnichannel Services Disaster Recovery

Virtual Call Center Capabilities

Virtual Agents →

Liveops attracts highly qualified, educated and articulate agents to credibly represent your brand to the world.

Distance Learning →

Our tailored blended approach delivers fully certified agents dedicated to keeping your customers happy and loyal to your brand.

Security & Technology →

Our industry-leading Secure Workforce Ops™ solution provides a comprehensive approach to security unmatched in the industry.

Quality Assurance →

Our QA team will score agent interactions to ensure your customers are receiving an amazing experience every time.

Want to learn more?

Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes.

Let’s Connect