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Support great patient outcomes with virtual healthcare call center solutions.

In healthcare, engagement is paramount. Our Healthcare Support Agents act as an extension of our clients’ brands by providing a warm, knowledgeable touchpoint with consumers and patients along each step of their healthcare journey.

Liveops has deep experience providing healthcare call center services that work within Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. From enrollment and payor support to medication adherence to 1:1 ambassador support, we leverage best-in-class talent with individualized services designed to drive the best outcomes across the continuum of care.

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Promote 1:1 patient engagement.

Our empathetic agent community has experience with one-to-one patient engagement across several different disease states. From answering difficult questions to help protocol compliance and retention, Liveops virtual agents ensure a high-quality experience in a safe and secure environment.

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Maintain business continuity.

Liveops’ flexible model means you can scale up or down as necessary to service planned and unplanned events such as an expanded label or FDA approval.

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Treat your patients with patience and empathy.

Liveops appeals to an agent profile with the soft skills and life experience that align with patient populations and understand the need for compassionate responses to sensitive medical questions.

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Ensure program compliance.

Liveops agents have the understanding and program-specific certifications needed to not only enroll and onboard patients into your program, but also encourage them to stick with it and remain compliant with your product or device.

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Dynamically scale when needed.

Liveops’ flexible model allows you to build a continuity plan for planned and unplanned spikes. Within hours, virtual agents can flex to meet the needs of your patients in times of new product launches, irregular marketing schedules, and unexpected events.

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Patient-centric service.

Liveops appeals to an agent profile with the soft skills and life experience to align with patient populations. Empathetic agents understand the need for compassionate responses to sensitive medical questions and will meet your customer’s needs in a safe and secure environment.

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Omnichannel support when and how your patients need it.

Health doesn’t have “open hours.” Liveops’ experienced agent network can deliver services when you need them, including days, nights and weekends. Our omnichannel support solutions allow our agents to meet your patients in their preferred communications channel.

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Flex in times of health emergencies.

When unexpected events occur – like global pandemics – health needs can rapidly change. Be prepared to dynamically scale your platform with virtual agents that can mobilize within hours. No matter the location, or time of day, an empathetic agent is available when you and your customers need it most.

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Treat your patients with patience and understanding.

Your patients’ health is your top priority. With Liveops agents, your patients will receive high-quality experiences from a knowledgeable professional. Liveops appeals to an agent profile with the soft skills and life experience to understand the vulnerability people feel about their health and the ability to be reassuring in the face of uncertainty.

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Liveops has helped us pass through tough times with an outstanding level of flexibility, especially during the pandemic. I trust them and look forward to a deeper partnership in the future.
Director of Customer Care, healthcare organization
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We have had the pleasure of working with Liveops for the past two years, where they handled all of our manpower requirements. Liveops brought a new level of professionalism to our needs. Without a doubt, they are the most organized company we have ever worked with.
Director of Customer Care, healthcare organization
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We've been partnering with Liveops since 2010 for all our inbound needs. Their consistency, professionalism and customer service are unparalleled in the industry.
Account Manager, media company

Helpful resources and insights

Virtual customer service solutions that stand out

We’ve got the experience, the knowledge, the agents and the solutions to give your enterprise business a competitive advantage where it matters—customer loyalty.

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Why Virtual Flex matters

Virtual Flex is more than just a call center model. It’s our approach to providing the most exceptional customer service agents a business can find. By attracting only the most motivated, passionate agents, we can give you flexible, scalable, quality customer service solutions that fit your needs, budgets and goals.

Learn More

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All channels, all situations

Liveops builds virtual call center solutions for enterprises who need to solve two of the biggest challenges in customer service: omnichannel communication, disaster recovery and digital outsourcing. Learn more about our solutions and how we can preserve brand loyalty during the expected and the unexpected.

Omnichannel Services Disaster RecoveryDigital Outsourcing

Virtual Call Center Capabilities

Virtual Agents →

Liveops attracts highly qualified, educated and articulate agents to credibly represent your brand to the world.

Distance Learning →

Our tailored blended approach delivers fully certified agents dedicated to keeping your customers happy and loyal to your brand.

Security & Technology →

Our industry-leading Secure Workforce Ops™ solution provides a comprehensive approach to security unmatched in the industry.

Quality Assurance →

Our QA team will score agent interactions to ensure your customers are receiving an amazing experience every time.

Want to learn more?

Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes.

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