Customer-centric brands think outside the contact center

Virtual customer service and sales agents embody your brand voice to bring outstanding customer care.

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No matter the season, support all levels of call volume without sacrificing your brand.

As call volume goes up, customer satisfaction doesn’t have to go down. With Liveops, our built-in elasticity means you can scale your service team seamlessly, without costly overhead, all while maintaining your most critical KPIs, regardless of seasonal volume peaks and valleys.

Retail sectors

Set the bar high for customers’ expectations. Liveops retail customer service agents have the life experience and empathy to help buyers feel heard, informed and empowered while resolving questions or making purchasing decisions.

Expand your network of knowledgeable agents. Liveops home-based agents reach proficiency 40% faster, are located across the country in all time zones and are sourced specifically for their retail experience.

Make service a key brand differentiator. Adapt and scale your sales and service offering to engage shoppers in whatever channel they prefer: voice, email, chat, or social.

Reduce agent burnout. Staffing challenges mean long queue times, cranky customers, and overwhelmed agents. Leverage Liveops’ virtual flex workforce instead and handle seasonal ramps with on-demand agents.

Empower your customers. Making purchasing decisions can be difficult—especially when shopping online. Liveops retail customer service agents have the life experience and empathy to help buyers feel heard, informed, and empowered while resolving questions.

Set the bar high for customers’ expectations. Expand your network of knowledgeable agents. Liveops home-based agents reach proficiency 40% faster, are located across the country in all time zones and are recruited specifically for their retail experience.

Turn logistics into brand loyalty. Shipping and returns can lead to the most complicated customer situations, but with empathy-driven retail customer support agents, your customers will feel understood through the entire resolution process.

Reduce agent burnout. Challenges with staffing can lead to long queue times, dissatisfied customers and stressed out agents. Leverage Liveops virtual flex workforce instead and handle seasonal ramps with on-demand retail customer service agents.

We drive results for the world's biggest brands.

Reduced AHT

18%

A major retailer's average handle time (AHT) decreased by 18% with Liveops.

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Increased Sales Per Call

20%

Liveops exceeded a major premium retailer's goal in sales per call by 20%.

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Improved CSAT

5%

In just two weeks, Liveops CSAT was 5% higher than the legacy call center BPO.

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Elasticity meets exceptional shopper engagement

Our agents combine experience and love for your brand to deliver a customer centric connection. The right talent profile and our unique ability to flex up or down with call surges, means less holiday stress and higher CSAT.

How do we do it?

24x7 DATA PROTECTION

Delivering exceptional CX starts with security—and we lead the industry. Our model is a multi-layered PCI DSS1 and HIPAA HITECH-compliant solution offering an environment that is seamless, uncompromised and secure.
Learn more about Secure Workforce Ops:

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UNMATCHED SCALABILITY, TRUE TO YOUR BRAND

Agents are ambassadors specifically selected for their experience, love and knowledge of your brand.
Seamlessly scale for seasonal and unexpected spikes, maximizing service levels and minimizing queue times.
Learn more about workforce management:

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RELIABLE AGENTS WANT FLEXIBILITY

Each month, Liveops receives 10,000+ agent applications from across the nation. Our virtual model allows us to find, attract and retain the largest, most diverse workforce of customer service agents—many of whom are already fans of your brand.
Learn more about talent trends:

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Think beyond the traditional call center.
Build a workforce of top agent talent.

It turns out, workforce trends and customer satisfaction are more connected than you might expect. Our always-growing agent workforce isn’t limited by office space, commute times or 40-hour work weeks. Instead it’s optimized for skills and experience.

What does top talent look like?

Liveops isn’t for entry-level. Our virtual flex model attracts agents with three times as many working years as an employee at a traditional call center.

Liveops flexworker
Traditional call center
15+
<5

How experienced are agents? (years)

Liveops is built for agents to last. While traditional call centers report high turnover, Liveops agents report high satisfaction and many choose to do business with Liveops for years if not decades.

Liveops flexworker
Traditional call center
5+
<1

How long do agents last? (years)

Retail contact center resources