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Deliver exceptional experiences with customer-centric retail call center solutions.

We understand that great customer service starts with great talent. Liveops attracts the skilled, experienced professional you want your customers to engage with.

Our virtual retail call center solutions deliver built-in elasticity, which means you can scale your service team seamlessly without costly overhead. And, you can do it all while maintaining your most critical KPIs regardless of seasonal volume peaks and valleys. See why leading retailer e-commerce stores depend on Liveops to deliver high-quality, on-brand customer service year-round.

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Agents that are an extension of your brand.

Liveops retail customer service agents are thoroughly certified in the particulars of your brand’s voice and personality, so they can represent your brand accurately with every customer touchpoint.

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Set the bar high for customer expectations.

Because we recruit educated, experienced agents, they have the life experience and empathy to help buyers feel heard, informed and empowered while resolving questions or making purchasing decisions.

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Make omnichannel service a key brand differentiator.

Adapt and scale your sales and service offering to engage shoppers in whatever channel they prefer: voice, email, chat, or social.

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Turn logistics into brand loyalty.

Shipping and returns can lead to the most complicated customer situations, but with empathy-driven retail customer support agents, your customers will feel understood through the entire resolution process.

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Focus on first-call efficiency.

From both a cost and service level, that first-call efficiency rate is key to ensuring customer satisfaction. Liveops agents are recruited specifically for their retail experience and for their passion for problem solving, creating a service base dedicated to resolving customer issues quickly and effectively.

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Augment your team with knowledgeable agents.

Liveops home-based agents reach proficiency 40% faster and are located across the country in all time zones. This helps you weather seasonal ups and downs without compromising agent quality or the service experience.

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Leverage cross-sell opportunities.

Liveops agents have vast experience, which allows them to easily transition from solving problems to upsell opportunities. Their brand affinity can turn an existing customer into a power shopper.

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We've been partnering with Liveops since 2010 for all our inbound needs. Their consistency, professionalism and customer service are unparalleled in the industry.
Account Manager, media company
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Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. I trust them and look forward to more cooperation and partnership in the future.“
Director of Customer Care, healthcare organization
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Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership.
GM Regional Customer Care Operations, major utility

Helpful resources and insights

Virtual customer service solutions that stand out

We’ve got the experience, the knowledge, the agents and the solutions to give your enterprise business a competitive advantage where it matters—customer loyalty.

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Why Virtual Flex matters

Virtual Flex is more than just a call center model. It’s our approach to providing the most exceptional customer service agents a business can find. By attracting only the most motivated, passionate agents, we can give you flexible, scalable, quality customer service solutions that fit your needs, budgets and goals.

Learn More

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All channels, all situations

Liveops builds virtual call center solutions for enterprises who need to solve two of the biggest challenges in customer service: omnichannel communication and disaster recovery. Learn more about our solutions and how we can preserve brand loyalty during the expected and the unexpected.

Omnichannel Services Disaster Recovery

Virtual Call Center Capabilities

Virtual Agents →

Liveops attracts highly qualified, educated and articulate agents to credibly represent your brand to the world.

Distance Learning →

Our tailored blended approach delivers fully certified agents dedicated to keeping your customers happy and loyal to your brand.

Security & Technology →

Our industry-leading Secure Workforce Ops™ solution provides a comprehensive approach to security unmatched in the industry.

Quality Assurance →

Our QA team will score agent interactions to ensure your customers are receiving an amazing experience every time.

Want to learn more?

Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes.

Let’s Connect