Customer-centric communications providers think outside the contact center

Virtual customer service agents help you reach more customers and stay connected.

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As call volume goes up, customer satisfaction doesn’t have to go down.

No matter the time, day, week, month or year, support all levels of call volume without sacrificing your brand. With access to Liveops’ network of highly-skilled, tenured and experienced virtual call center agents for the communications industry, you can maintain your most critical KPIs, including NPS and CSAT.

Our built-in elasticity means you can scale your service team seamlessly, without costly overhead, regardless of peaks and valleys in volume.

Telecommunications sectors

Set the bar high for customers’ expectations. Liveops has customer service, sales, and tech support agents with the life experience and empathy to help customers feel heard, informed and empowered while resolving questions, troubleshooting or making purchasing decisions.

Be known as a go-to resource by expanding your availability of knowledgeable agents. Liveops virtual call center agents for the telecom industry reach proficiency 40% faster and are located all over the country. Without geographic or time zone limitations, they are available when your customers need them.

Make service a key brand differentiator. No matter the medium—voice, email, chat, social, etc., adapt and scale your sales and support functions to meet customers when and where they are through omnichannel capabilities.

Reduce agent burnout. Instead of spreading your full-time service team thin, leverage Liveops’ pay-per-minute. Spread influxes of calls across multiple agents to handle seasonal ramps, planned and unplanned events, or intra-day/intra-week fluctuations in volume.

Turn logistics into brand loyalty. Service issues can make it hard to connect with customers—both literally and subjectively—but with empathy-driven support agents, your customers will feel understood throughout the entire resolution process.

Empower your customers. Choosing a wireless service provider can be difficult – especially when looking for something long-term. Liveops’ virtual telecom agents have the life experience, empathy, and problem resolution skills to help both existing and potential customers feel heard, informed, and empowered while resolving questions, troubleshooting, or making purchasing decisions.

Set the bar higher for customers’ expectations. Be known as a go-to resource by expanding your availability of knowledgeable agents. Liveops home-based agents reach proficiency 40% faster and can articulate your value and differentiate the services you offer to retain existing customers and acquire new ones.

Reduce agent burnout. Instead of spreading your full-time service team thin, leverage Liveops’ pay-per-minute. Spread influxes of calls across multiple agents to handle seasonal ramps, planned and unplanned events, or intra-day/intra-week fluctuations in volume.

We drive results for the world's biggest brands.

Reduced Wait Times

50%

reduction in wait times and abandonment rates

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Decreased AHT

18%

decrease in average handle time as reported by Liveops communications customers

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Improved CSAT

5%

CSAT increase over existing teams in first 3 months

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24/7 coverage with talented agents from coast to coast

Liveops goes beyond work at home to a fully flexible model that offers agents the flexibility they want and communications providers the availability they need to serve customers.

How do we do it?

UNMATCHED SCALABILITY, TRUE TO YOUR BRAND

Liveops works with flexible, independent agents to provide elasticity and scale for the planned and unplanned peaks and surges. Our demand-based pricing eliminates the expense of non-productive time so you only pay for what you use.
Learn more about workforce management:

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24x7 DATA PROTECTION

Delivering exceptional CX starts with security—and we lead the industry. Our model is a multi-layered PCI DSS1 and HIPAA HITECH-compliant solution offering an environment that is seamless, uncompromised and secure.
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A FLEXIBLE MODEL ATTRACTS RELIABLE AGENTS

Liveops receives thousands of agent applications each month. Our virtual model allows us to find, attract, and retain the right agents, handpicked for their ability to connect with customers based on empathy, problem solving and ability to articulate product value to drive results.
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Think beyond the traditional call center.
Build a workforce of top agent talent.

It turns out, workforce trends and customer satisfaction are more connected than you might expect. Our always-growing agent workforce isn’t limited by office space, commute times or 40-hour work weeks. Instead it’s optimized for skills and experience.

What does top talent look like?

Liveops isn’t for entry-level. Our virtual flex model attracts agents with three times as many working years as an employee at a traditional call center.

Liveops flexworker
Traditional call center
15+
<5

How experienced are agents? (years)

Liveops is built for agents to last. While traditional call centers report high turnover, Liveops agents report high satisfaction and many choose to do business with Liveops for years if not decades.

Liveops flexworker
Traditional call center
5+
<1

How long do agents last? (years)

Communications contact center resources