Travel can be chaotic.
The CX shouldn’t be.

Never miss a connection with virtual customer service agents ready to ramp to meet the sporadic nature of travel.

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Shift your service capacity as fast as Mother Nature.

Liveops adds elasticity to scale to your customer care programs and take the chaos out of peaks, valleys, and seasonal spikes. Tap into our agile, nationwide network of independent customer care agents to create a service plan that includes known and unknown events without adding unnecessary overhead.

Travel sectors

Get your customers back on cruise control. From payment support to information collection, Liveops has home-based roadside assistance customer service agents who can help you achieve CSAT goals at scale.

There’s only one way to console a stranded traveler—empathy and answers. Our dispatch agents have the technical and tactful skills to remain calm with distressed customers and make sure help is headed to the correct location.

Build trust with drivers from the first point of contact. Your customers turn to you in some of their most desperate moments. Our agents help build your business by being a brand they can count on and articulating the value of the service you provide.

Be there when members need you—don’t pay for when they don’t. Without the constraints of a traditional call center environment, the Liveops model allows you to control your costs by aggressively scaling up or down based on volume, unplanned activity, and demand forecast changes. Agents provide services based on what’s available so they are able to flex up and down significantly depending on the needs of your customers.

Agents for every step, drive, flight of the way. Whether it’s bookings (or re-bookings), pick-ups or take-offs, ensure you’re there to support from arrivals to departures, there and back with agents at every corner of the country.

Leave turbulence and delays to the pilots. Make long hold times a thing of the past. When travelers have questions about a car or a flight, speedy answer rates and resolutions or reassurance can make all the difference.

Build trust with your travelers. Our travel customer service agents know that getting from point A to point B isn't always smooth sailing. They also know that a thoughtful, understanding voice can alleviate a lot of stress and improve the overall perception of your brand.

Give each guest an experience to write home about. From bookings and reservations to payment support to information collection, Liveops has flexible virtual customer service agents who can help you achieve CSAT goals at scale.

Bounce back from a trouble-ridden trip with empathy and answers. Our agents have the technical and tactful skills to remain calm with distressed guests and make sure they have all of the necessities and amenities they reserved.

Delays are often inevitable, but you can prevent long hold times. Create and adjust cost-effective agent schedules to fit call volume and only pay for the time agents are actually on the phones. During low-traffic periods, our travel customer service agents scale back to help control your costs and reduce the number of idle agents.

Build trust with travelers from the first point of contact. Your guests want to find their home away from home. Our travel customer service agents help build a lifelong loyal clientele by articulating the value of the comforts, luxury services and perks you provide.

Our data-driven travel experience produces results.

Faster Responses

50%

Reduction in both wait times and abandonment rates as reported by Liveops customers.

Unplanned Scalability

350

During a major weather event, 350 certified agents deployed in under 24 hours.

Planned Scalability

76%

Liveops sourced 76% of agents outside weather-event path.

24/7 coverage with talented agents from coast to coast

Liveops goes beyond work at home to a fully flexible model that offers agents the flexibility they want and travel and hospitality providers the availability they need to serve customers.

How do we do it?

UNMATCHED SCALABILITY, EXCEPTIONAL SERVICE

Liveops’ flex workforce provides elasticity and scale for the planned and unplanned peaks, surges and seasonal nature of travel. Our demand-based pricing eliminates the expense of non-productive time so you only pay for what you use.
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INCREASED AGENT SPEED TO PROFICIENCY

Customized eLearning increases speed to proficiency by 40% compared with traditional classroom learning. Our process ensures agents are ready to support your customers.
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A FLEXIBLE MODEL ATTRACTS RELIABLE AGENTS

Liveops receives over 10,000 agent applications each month. Our virtual model allows us to find, attract, and retain the right agents, handpicked for reliability and experience in roadside assistance, travel, hospitality, and logistics.
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Think beyond the traditional call center.
Build a workforce of top agent talent.

It turns out, workforce trends and customer satisfaction are more connected than you might expect. Our always-growing agent workforce isn’t limited by office space, commute times or 40-hour work weeks. Instead it’s optimized for skills and experience.

What does top talent look like?

Liveops isn’t for entry-level. Our virtual flex model attracts agents with three times as many working years as an employee at a traditional call center.

Liveops flexworker

Traditional call center

15+

How experienced are agents? (years)

Liveops is built for agents to last. While traditional call centers report high turnover, Liveops agents report high satisfaction and many choose to do business with Liveops for years if not decades.

Liveops flexworker

Traditional call center