Travel and hospitality customer service

Flexible, empathetic service for every step of the guest journey

In the travel and hospitality industry, every interaction can shape a guest’s journey. From last-minute itinerary changes to loyalty-program inquiries, customers expect fast, friction-free support across all channels.

Liveops connects your brand with a global and domestic network of experienced customer-service professionals, delivering empathetic care that scales on demand—so you can keep travelers moving and guests smiling.

1000%

Flexibility

25 years

Of travel and hospitality experience

25-55%

Cost savings

Liveops provides a variety of travel and hospitality call center solutions to leading brands

  • Flight reservation assistance
  • Hotels and lodging support
  • Rental car booking
  • Restaurants and delivery services
  • Cruise line reservation support

See our scalable solutions

Case study | Hospitality

Learn how liveops helped a top home delivery brand scale during peak season

To meet the demands of a fast-paced peak season, a top home delivery brand turned to Liveops—and saw results fast. With 80% of agents reaching proficiency in just 30 days and an impressive 82% average quality score, the partnership delivered rapid onboarding, consistent service, and the scalability needed to keep customers satisfied.

Read the case study

Transform your travel and hospitality customer experience

Delivering great trips takes great service. Liveops tailors its support for every travel segment, ensuring fast, brand-aligned care across the entire customer journey.

Airlines and transportation

  • Real-time disruption management
    Agents provide proactive outreach when plans change, helping customers navigate cancellations, rebookings, and last-minute travel adjustments with minimal stress.
  • Seamless reservation and booking
    Fast, accurate support across voice, chat, and secure messaging helps travelers book, confirm, or update their itineraries quickly and confidently.
  • Loyalty program support
    From mileage redemptions to status upgrades, agents assist with account management and program questions—building long-term brand loyalty.

Hotels and lodging

  • 24/7 reservation management
    Support for individual and group bookings, cancellations, and modifications ensures guests receive help whenever they need it—even after hours.
  • On-property guest assistance
    Remote agents fill gaps when on-site staff are unavailable, providing real-time concierge-level support for room requests, amenities, and more.
  • Post-stay surveys and recovery
    Capture meaningful feedback and handle issue resolution with care to protect your brand’s reputation and retain valued guests.

Cruise lines and destinations

  • Itinerary planning and upgrades
    Agents help guests explore, book, and personalize itineraries—handling everything from cabin upgrades to shore excursions.
  • Sailing disruption alerts
    Communicate port changes, weather updates, or safety concerns clearly and empathetically to keep guests informed and reassured.
  • Loyalty club engagement
    Support customers with program enrollment, tier benefits, and exclusive offers that encourage repeat bookings and long-term engagement.

Restaurants and delivery services

  • Order placement and modification
    Omnichannel ordering assistance allows customers to place or change orders quickly—whether via phone, chat, or social platforms.
  • Driver coordination
    Agents provide real-time communication between customers and drivers to ensure accurate, on-time deliveries and positive experiences.
  • Issue resolution
    Quick, empathetic responses to complaints, missing items, or delays help turn service issues into opportunities for recovery.

Rental car and mobility

  • Vehicle availability and booking
    Agents assist with real-time inventory visibility, helping customers secure the right vehicle for their needs—quickly and without friction.
  • Membership program assistance
    Agents support loyalty program members with account access, points redemption, and promotional details to drive customer retention.
  • Roadside and claims triage
    When the unexpected happens, agents are ready to provide fast support for breakdowns, accidents, and insurance-related questions.
Quote What OUR clients say
Their pay-for-productive-time model allows us to align cost with value delivered. It’s efficient, scalable, and performance-driven.
Chief Operating Officer, Liveops Client
Quote What OUR clients say
Liveops fits seamlessly into our business operations. We treat them like another center in our network, and they deliver with the same cadence and performance expectations.
CX Program Leader, Liveops Client
Quote What OUR clients say
Liveops has remained flexible to meet our needs, whether supporting a group of 15 or over 300. They have proven to be a responsive, flexible, and quality business partner over this time.
VP of Operations, Liveops Client

Related resources

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Join the brands redefining customer experience with Liveops. Empathetic agents, tech-powered delivery, and the flexibility to meet every moment. Let’s talk.

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