Blog

In today’s healthcare landscape, communication is everything. Whether it’s a patient checking on a prescription or a provider handling a billing concern, fast, secure, and empathetic service isn’t optional—it’s...

Customer support used to be a game of volume—more agents, longer hours, and massive overhead. But the rules have changed. Today, it’s not just about how many people you...

In a remote-first world, the Bring Your Own Device (BYOD) model has become a standard for modern remote contact centers. But for some organizations, the idea of agents using...

Liveops continues to challenge traditional models in the customer service industry by building a more inclusive, accessible, and flexible workforce. As a leader in the virtual contact center space,...

Every so often, someone stands out not just for their skills, but for their consistency, intuition, and ability to create impact. This month, that someone is Jerome—a customer service...

In today’s business world, uncertainty doesn’t exactly send a calendar invite—it shows up unannounced and expects a five-star response. Whether it’s a sudden market shift, supply chain hiccup, or...

Reducing the Total Cost of Ownership (TCO) in contact centers while maintaining high-quality service is a critical objective for businesses aiming to optimize operations and enhance customer satisfaction.   Achieving...

In today’s fast-paced business environment, maintaining consistent, high-quality customer service during periods of fluctuating demand is crucial. Call volume surges can occur unexpectedly, driven by factors ranging from planned events...

From March 19–20, 2025, senior customer experience leaders gathered at the iconic Fairmont Copley Plaza in Boston for the GDS CX Innovation Summit to dive into the future of...