6 Red Flags to avoid work-at-home scams
Working from home comes with a multitude of benefits – from saving time on your daily commute to improving your work-life balance. Since the COVID-19 pandemic, remote working is...
Virtual call center resources
Liveops is a recognized thought leader in the virtual call center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.
This holiday season transform your business year-round
This Holiday Season Is an Opportunity to Transform Your Business Year-Round It’s a holiday season unlike any other. Millions of people are staying home. Countless companies, including major retailers...
2020 Agent of the Year Awards
Earlier this month we held our final virtual roadshow of 2020! Almost 300 Liveops agents and staff gathered to celebrate some accomplishments from the last 12 months and kick...
Give yourself the gift of a better job this holiday season
Believe it or not, 2020 is almost over. And not a moment too soon. Among the COVID-19 pandemic, economic turmoil, civil unrest, the US presidential election, hurricanes, wildfires, and more, this...
Redefining Productivity in your Organization
It’s Time to Redefine What Productivity Means at Your Organization How do you measure your team’s productivity? Do you track their hours? Or do you focus on their results?...
Business Insider: Working parents earn from home, featuring Liveops agent
Parents in 2020 have seen unique challenges in their family lives, and often their professional lives. Working mothers, in particular, have become victims of unemployment, faced with the choice...
Business Continuity – 2020 and Beyond
What Does Business Continuity Really Mean? Remember slow news days? Yeah, me neither. We live in turbulent, unpredictable times. Between wildfires, hurricanes, floods, windstorms, earthquakes, cyberattacks, and massive power...
Virtual Agent Roadshow Recap!
Connection is key: maintaining community virtually In a normal year, we’d be traveling to cities across the country to meet with Liveops agents face-to-face. This fall, things may look...